• Take calls from customers to diagnose service issues on replacement windows & doors, bath & shower remodels or cabinet refacing projects
• Create detailed service tickets and parts lists
• Order, track and keep reports on all service parts
• Schedule servicing appointments
• Communicate with Field Managers and Service Technicians for proper follow up on field issues
• Keep employees up to date on new or old product issues

Requirements

Previous Remodeling, Construction or Carpentry experience required
Experience working with customers to solve problems
Excellent communication skills
Ablity to multi-task in a fast-paced environment
Basic computer skills
Legally authorized to work in the United States (application question)
Willing to submit to a post-offer, pre-employment background check (application question)
18 years or Older (application question)

🔍 ATS Optimization Keywords
Below are skills and terms extracted directly from this job posting to improve Applicant Tracking System (ATS) visibility. This unique feature helps candidates tailor their applications more effectively — a feature exclusive to JobTailor job listings.

Hard Skills

remodeling
construction
carpentry
service ticket creation
parts list management
service parts tracking
appointment scheduling
problem solving

Soft Skills

communication
multi-tasking
customer service

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