Semaphore Solutions

Customer Success Manager

Semaphore Solutions

full-time

Posted on:

Location Type: Remote

Location: Canada

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Salary

💰 CA$85,000 - CA$125,000 per year

About the role

  • Proactively guide Labbit customers from late-stage sales through implementation, adoption and beyond
  • Own a customer portfolio and serve as their primary relationship manager and strategic partner
  • Lead monthly check-ins and periodic reviews, maintaining stakeholder power maps
  • Monitor account health through dashboards that track engagement, satisfaction, growth opportunities, churn risk, training needs, and roadmap priorities
  • Produce quarterly internal account summaries to keep cross-functional teams aligned on status, risks, and expansion opportunities
  • Communicate insights into internal action and engage customers independently

Requirements

  • Experience in Customer Success, Account Management, or Client Relationship Management in a SaaS or technology environment
  • Experience with process creation and improvement in a similar field
  • Proven ability to manage multiple customer relationships and priorities simultaneously
  • Strong communication and presentation skills for both executive and technical audiences
  • Experience working with product teams to communicate roadmap needs and feature requests
  • Strong organizational and process discipline
  • A collaborative mindset with the ability to engage cross-functional teams
Benefits
  • Competitive base salary of $85,000 - $125,000 depending on location and experience
  • RRSP matching
  • Competitive vacation time and sick leave
  • Extended health coverage and a health spending account
  • Flexible, remote-first work with a focus on sustainable workloads
  • Company on-sites and opportunities to build real connections
  • Annual professional development budget and growth support
  • Employee Share Option Plan
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Customer SuccessAccount ManagementClient Relationship ManagementSaaSProcess CreationProcess ImprovementStakeholder ManagementDashboard MonitoringEngagement TrackingRoadmap Communication
Soft Skills
Communication SkillsPresentation SkillsOrganizational SkillsProcess DisciplineCollaborationStrategic PartnershipRelationship ManagementEngagementInsight CommunicationCross-functional Team Engagement