Sales Assistant

Selpe Gente & Gestão

Sales Assistant at GRUPO SELPE handling order management and customer service in Brazil. Responsible for documenting and processing orders while maintaining communication with clients.

Posted 4/30/2026full-timeRemote • 🇧🇷 BrazilMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Receive, verify, and enter orders into the system
Handle order inquiries for internal and external customers
Approve new customer creation in Salesforce
Initiate the rush order process
Handle incoming phone calls
Assist in communication and resolution of complaints from internal and external customers
Document received orders and customer amendments from internal/external clients by attaching them to the system
Process and track return orders and credit notes
Follow processes established by management for the department
Document and keep customer records and departmental files up to date
Understand and contribute to departmental KPIs
Approve customer registrations and ensure customer data is always kept up to date
Collaborate with all departments to meet company deadlines and policies
Attend meetings as assigned by management
Cover colleagues' duties during vacations and absences as needed
Provide guidance and routing for initial customer contacts, documenting them in the system and directing them to the Sales team
Assist communication between the salesperson and other areas of the company.

Requirements

What you’ll need

Experience in industrial customer service
SAP (preferred)

Benefits

Comp & perks

Remote work / Work from home

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

customer servicecommunicationproblem resolutioncollaborationdocumentationorganizational skillsattention to detailtime managementinterpersonal skillsadaptability