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About the role
Key responsibilities & impact- Create satisfaction for our buyers and sellers in a wide variety of support errands
- Pick up inquiries via chat, telephone and/or email
- Learn lots about second hand in a fast-paced environment
- Help to improve our service based on customer feedback
Requirements
What you’ll need- Spoken and written fluency in German, at a near-native level
- Good knowledge of English as this is our company language
- A structured and service-minded mentality
- An interest in finding solutions and improving the offer for our customers
- Additional language skills (French, Czech, Danish or Dutch) would be impressive
- Experience in a customer-facing role
- Experience in working in customer support via chat, phone, and email
- An interest in second hand
Benefits
Comp & perks- Enjoy staff discounts at Sellpy and the H&M brands (Arket, COS, Other Stories, Weekday & more)
- Gain new skills with unlimited access to a learning platform
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
service-minded mentalitysolution-orientedcustomer feedback analysisstructured approachinterpersonal skills