SELISE Group

Customer Success Manager – Insurance, Banking

SELISE Group

full-time

Posted on:

Location Type: Hybrid

Location: Zürich • Switzerland

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About the role

  • You identify new requirements and needs of our clients and develop compelling solution approaches based on them (business analysis & requirements engineering).
  • You prepare presentations and proposals for prospects and existing clients.
  • You take responsibility for project deadlines and coordinate interdisciplinary teams.
  • You structure complex products into clearly defined releases and, together with the client, develop MVPs that can be implemented and launched promptly.
  • You work closely within the team but also take independent responsibility for your projects.
  • As a link between business and IT, you lead digital projects and actively promote the further development of our client relationships.
  • You collaborate with developers, business analysts, designers and other team members across multiple locations.
  • You design and facilitate workshops to capture both obvious and latent client requirements.
  • You actively maintain and develop your assigned client accounts, identify upsell opportunities early and position new solutions together with the client.

Requirements

  • A university degree, ideally in Business Administration, Business Informatics or a related field.
  • At least 3 years of experience in customer support or account/project management, ideally in a digital environment.
  • High degree of independence, a strong hands-on mentality and the ability to quickly assume responsibility.
  • Structured working methods, reliable time management and a commitment to work efficiently and autonomously.
  • Strong communication skills—written and verbal—in both German and English (additional languages are a plus).
  • A strong affinity for technical topics and/or digital platform solutions.
  • Confident presence in client meetings and presentations.
  • Experience in project management, especially when working with interdisciplinary, international teams.
  • High self-motivation, decisiveness and adaptability in a dynamic environment.
Benefits
  • Flexible working models – work remotely, in our offices at The Circle, Zurich Airport, or take advantage of workation opportunities.
  • Exciting and varied projects with real challenges and visible impact.
  • An open, team-oriented culture with room for personal initiative.
  • A working environment that supports your professional and personal growth.
  • A young and innovative team that occasionally stays for after-work events.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
business analysisrequirements engineeringproject managementdigital platform solutionsMVP development
Soft Skills
independencehands-on mentalitytime managementcommunication skillsself-motivationdecisivenessadaptability
Certifications
university degree in Business Administrationuniversity degree in Business Informatics