Self Help Africa

Call Center Representative

• Successfully respond to member questions raised via phone, email or online portal or forward to appropriate individuals for response
• Process and assist with home loan payments via telephone and internet tools
• Cross-sell credit union products and services when appropriate
• Provide preliminary information on IRA accounts, loan products and collection activities
• Research member inquiries to ensure proper follow up and satisfaction
• Process online membership applications
• Assist members with forms that may require electronic signatures
• Provide support for mobile and online banking customers

Contact Center Representative