Auditor I
BlueCross BlueShield of South Carolina
Compliance Investigator
SelectQuote Insurance Services
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $55,000 - $60,000 per year
Job Level
Junior
About the role
- Work closely with Compliance and Legal to resolve investigations promptly and effectively.
- Conduct thorough investigations into various complaints including consumer journey lead documentation handling permission to contact vendor requests and call documentation.
- Serve as a liaison with external counsel ensuring seamless collaboration and compliance with legal requirements.
- Assist in process development and implementation
- Conduct vendor audits and execute vendor investigation reporting
- Spearhead comprehensive TCPA investigations DOI investigations BBB investigations beginning with the initial incident report and continuing through to the final resolution and post-investigation analysis
- Create and assemble comprehensive and consistent documentation to support investigations and audit.
- Summarize audit and investigation findings through internal reporting and lead vendor corrective action reports
- Ensure lead vendors complete all issued corrective actions in the permitted time frame. Escalate non-compliance to management.
- Assist with Navex Global investigations as requested with an unbiased perspective.
- Actively monitor and address issues sent to TCPA DOI BBB and Compliance inboxes
- Foster collaborative relationships across multiple departments and divisions facilitating effective communication and alignment on compliance initiatives.
- Assist with TCPA Complaint training aspects as directed
- Assist with carrier complaints and corrective actions when necessary.
- Perform additional duties as assigned demonstrating flexibility and adaptability in supporting overall compliance efforts.
Requirements
- High School diploma or equivalent
- Background in the insurance industry or compliance-related position preferred
- Minimum 1 of experience with CMS/Carrier sales requirements
- Minimum 1 year of experience with TCPA regulations and carrier complaints
- Minimum 1 year of experience in the Compliance department is preferred
- Excellent planning documentation and organization skills
- Ability to adapt to a new and changing work environment
- Excellent written and verbal communication skills
- Ability to interact with diverse people and personalities
- Self-directed and demonstrated personal initiative
- Strong analytical skills
- Highly motivated
- Ability to work collaboratively as well as independently with minimal supervision
- Attention to detail
- Microsoft Office (Excel and Word) experience; Google Apps is highly desired
