Compliance

• Work closely with Compliance and Legal to resolve investigations promptly and effectively.
• Conduct thorough investigations into various complaints including consumer journey lead documentation handling permission to contact vendor requests and call documentation.
• Serve as a liaison with external counsel ensuring seamless collaboration and compliance with legal requirements.
• Assist in process development and implementation
• Conduct vendor audits and execute vendor investigation reporting
• Spearhead comprehensive TCPA investigations DOI investigations BBB investigations beginning with the initial incident report and continuing through to the final resolution and post-investigation analysis
• Create and assemble comprehensive and consistent documentation to support investigations and audit.
• Summarize audit and investigation findings through internal reporting and lead vendor corrective action reports
• Ensure lead vendors complete all issued corrective actions in the permitted time frame. Escalate non-compliance to management.
• Assist with Navex Global investigations as requested with an unbiased perspective.
• Actively monitor and address issues sent to TCPA DOI BBB and Compliance inboxes
• Foster collaborative relationships across multiple departments and divisions facilitating effective communication and alignment on compliance initiatives.
• Assist with TCPA Complaint training aspects as directed
• Assist with carrier complaints and corrective actions when necessary.
• Perform additional duties as assigned demonstrating flexibility and adaptability in supporting overall compliance efforts.

Compliance Investigator

Senior Manager, International Regulatory Affairs

Principal Quality Compliance Specialist

Information Assurance, Compliance Specialist

Senior Principal, IT Governance, Risk and Compliance – GRC

Senior Compliance Investigator – Americas