Communications

• Receives inbound calls from providers and patients
• Answers questions in a professional and accurate manner
• Forwards calls and work to the appropriate departments
• Inputs information about patient prescriptions into record-keeping programs
• Ensures all records are accurate and collaborates with pharmacist to ensure all information is correct
• Spot checks for errors and discrepancies in data and follow procedure to investigate and correct information
• Performs duties and responsibilities according to the philosophy and standards of SelectRx including conveying courtesy respect enthusiasm and positive attitudes in work situations with clients peers and visitors
• Maintains client and associate confidentiality
• Responsible for understanding all applicable policies and procedures of the department necessary to perform essential job functions as well as the employee handbook
• Performs other duties as assigned

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