Pharmacy Technician, Call Center
Geisinger
Pharmacy Communications Technician
SelectQuote Insurance Services
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $17 - $20 per hour
Job Level
Mid-LevelSenior
About the role
- Receives inbound calls from providers and patients
- Answers questions in a professional and accurate manner
- Forwards calls and work to the appropriate departments
- Inputs information about patient prescriptions into record-keeping programs
- Ensures all records are accurate and collaborates with pharmacist to ensure all information is correct
- Spot checks for errors and discrepancies in data and follow procedure to investigate and correct information
- Performs duties and responsibilities according to the philosophy and standards of SelectRx including conveying courtesy respect enthusiasm and positive attitudes in work situations with clients peers and visitors
- Maintains client and associate confidentiality
- Responsible for understanding all applicable policies and procedures of the department necessary to perform essential job functions as well as the employee handbook
- Performs other duties as assigned
Requirements
- Certified Pharmacy Technician licensure
- Pharmacy Technician Certification Board (PTCB) or National Healthcare Association (NHA) license required
- Proficiency in reading writing and speaking English is required
- Proficient with Microsoft Office Suite or related software
- Enters and retrieves data from various operating systems employed for prescription processing, drug ordering, and packaging
- Ability to use multiple software programs to review patient profiles and process medication orders
- High degree of interpersonal and organizational skills
- Efficient and accurate typing skills
- Detail oriented and proven accuracy
