Manager

• Manages daily workflow of billing specialists and assigns daily tasks
• Oversees daily billing activity to ensure processes and procedures are adhered to
• Reconcile deposits
• Identify and escalate errors
• Ensure claim rejections are processed accurate and timely
• Oversee department revenue and escalate any trends or issues that arise
• Provide support and continued education to team and/or RCM vendor(s)
• Ensure trainees have acquired the knowledge and skills necessary to perform their job
• Analyze reporting and identify trends and opportunities to improve revenue
• Escalates issues with revenue collections and receivables
• Works cross-functionally to ensure effective processes and procedures are in place for the highest overall revenue reimbursement
• Develops/identifies KPIs for billing organization and/or RCM vendor(s) and establishes industry norm benchmarks and manage to those benchmarks
• Encourages enables empowers and equips billing team
• Ability to resolve escalated patient billing calls

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