IT Application Administrator
SelectQuote Insurance Services
full-time
Posted on:
Location Type: Office
Location: Overland Park • Kansas • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Support business programs by managing and optimizing external vendor applications and systems.
- Responsible for the operational administration configuration and support of assigned applications.
- Oversee vendor relationships ensuring they meet quality cost and service standards.
- Define the strategy and roadmap for assigned vendor applications.
- Collaborate with business teams to enhance the technical capabilities of assigned applications.
- Develop, configure, and test new features within assigned applications.
- Provide support and resolve technical issues for assigned applications by coordinating with internal and external partners.
- Analyze usage metrics and user feedback to prioritize improvements and optimize application performance.
- Manage the vendor contractual relationship for assigned applications.
- Monitor vendor compliance with contracts and established Service Level Agreements (SLAs).
Requirements
- A Bachelor's degree in Business Technology or a related field; or equivalent experience is required.
- 3-5 years of experience in IT tools administration application support or a similar technical role.
- Experience in vendor/supplier relationship management and performance analysis is a plus.
- Strong technical and analytical skills with a data-driven approach to decision-making.
- Proven experience in tool installation configuration and ongoing maintenance.
- Demonstrated ability to troubleshoot and resolve technical issues related to tools and integrations.
- Experience in managing vendor relationships and resolving conflicts diplomatically.
- Knowledge of vendor management best practices and principles.
- Excellent communication presentation and organizational skills.
- Experience with Intercom is a plus.
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
IT tools administrationapplication supporttool installationconfigurationongoing maintenancetroubleshootingperformance analysisdata-driven decision-makingvendor management best practices
Soft skills
analytical skillscommunication skillspresentation skillsorganizational skillsconflict resolution
Certifications
Bachelor's degree in Business Technology