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Tech Stack
Tools & technologiesPythonSMTPSQL
About the role
Key responsibilities & impact- Collaborate with business development, product management, and engineering teams to define, design, and create integration solutions for complex client needs.
- Lead requirement gathering sessions with enterprise customers to understand business goals, technical requirements, and integration objectives; craft Statements of Work (SOWs) for large-scale projects.
- Translate business and technical requirements into detailed solution designs, architecture diagrams, and data flow documentation.
- Serve as subject matter expert on Seismic’s platform capabilities, APIs, out-of-the-box offerings, and custom integrations.
- Provide strategic and hands-on technical guidance to clients throughout the evaluation, implementation, and post-deployment phases.
- Communicate and present solutions effectively to client executives and technical teams, including participation in sales calls to address customer integration questions.
- Serve as technical lead across multiple concurrent projects, ensuring timely delivery and high-quality outcomes in collaboration with cross-functional teams across different geographies.
- Identify and mitigate risks in technical workstreams, escalating critical issues as needed.
- Develop creative, robust, scalable, and reusable strategies to support evolving business needs.
- Deliver ongoing support and services for existing customers in alignment with SLAs; manage customer escalations while seeking technical resolution.
- Conduct virtual and on-site training sessions to enable customer success.
- Mentor and support junior team members, fostering knowledge sharing and skill development.
- Collaborate with Product, Engineering, and Customer Success teams to advocate for customer-driven enhancements and feature requests; promote and implement a minimum of one product enhancement per year.
- Seek out new industry and technology trends and apply this knowledge to solve business problems.
Requirements
What you’ll need- Bachelor’s Degree in Engineering, Computer Science, Information Systems, or a related field, or equivalent experience.
- Four or more years of experience in Enterprise Content Professional Services.
- Three or more years of hands-on experience designing, implementing, and testing API integrations and solutions, with above average knowledge of RESTful APIs.
- Strong knowledge of SQL, Web Service Consumption, SOQL, and Salesforce Reporting.
- Expert knowledge of Excel Model, SSO, SMTP, and Salesforce Setup.
- Expert knowledge of LiveDoc & LiveForm is preferred.
- Ability to lead projects with teams located in different geographies.
- Demonstrated experience leading requirements gathering efforts on large-scale projects.
- Strong written and oral communication skills with a proven ability to initiate and manage relationships with customers at all levels.
- Self-starter with the ability to manage multiple projects simultaneously.
- Demonstrates strong self-learning capabilities with the aptitude to quickly grasp new product features, technologies, and concepts.
- Critical thinking, analysis, troubleshooting, and problem-solving capability.
- Advanced proficiency with the Microsoft Office Suite including PowerPoint, Word, and Excel.
- Understanding of New Product Development Methodologies and Emerging Technologies (Mobile, Security, Internet, etc.).
- Strong facilitation, project management, and organisational skills.
- Strong relationship development and people management skills.
- Experience collaborating with and providing business recommendations to management.
- Comfortable writing and troubleshooting Python code snippets.
- Experience utilising AI tools and building agents to drive efficiency and quality improvement.
- Experience in the Business Requirements Creation Process for a technical product or similar experience.
- Experience with Seismic or another Sales Enablement platform is a plus.
- Experience in Product Management on a Technical Product is a plus.
Benefits
Comp & perks- Competitive salary
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
API integrationsRESTful APIsSQLWeb Service ConsumptionSOQLSalesforce ReportingExcel ModelSSOSMTPPython
Soft Skills
communication skillsproject managementcritical thinkingproblem-solvingrelationship developmentself-starterfacilitation skillsorganizational skillsmentoringcollaboration