Senior Customer Success Manager

Seismic

Customer Success Manager responsible for driving product adoption and client retention at Seismic. Engaging with C-level executives and managing key accounts in financial services industry.

Posted 6/11/2026full-timeRemote • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Drive the successful adoption of multiple use cases across the organization, helping the customer quantify the business value of the partnership
Form strategic relationships with key stakeholders to understand customer’s objectives to develop strategic roadmaps and uncover expansion opportunities
Conduct regular business review meetings with key accounts
Act as the voice of the customer and drive requested enhancements with the product management and development teams
Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes
Ensure account transparency by tracking client sentiment and key milestones in Salesforce and Gainsight
Partner with customer-facing account teams and executives to develop a strategic plan to help customers achieve their business objectives and to execute on upsell and cross sell opportunities
Anticipate client risks and strategize ways to help mitigate churn
Manage the customer contract renewal process and maintain a renewal forecast

Requirements

What you’ll need

Bachelor’s Degree or equivalent related experience
Customer-facing experience, relationship building, and driving customer transformation programs in the financial services industry
Excellent communication, presentation, and problem-solving skills
Ability to translate business requirements into business solutions
Advanced proficiency with the Microsoft Office Suite

Benefits

Comp & perks

At Seismic, we’re committed to providing benefits and perks for the whole self. To explore our benefits available in each country, please visit the Global Benefits page.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SalesforceGainsightMicrosoft Office Suite

Soft Skills

communicationpresentationproblem-solvingrelationship buildingcustomer transformationstrategic planningrisk management

Certifications

Bachelor’s Degree