Director, Implementation and Project Management
Sagent
Senior Customer Success Manager II – Financial Services
Seismic
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $107,000 - $184,600 per year
Job Level
Senior
About the role
- Manage the overall relationship with assigned accounts within Seismic's Financial Services client base
- Ensure renewal of assigned accounts
- Maintain accurate renewal forecasts
- Develop renewal strategies, conduct health checks, and negotiate terms
- Explore upselling opportunities and manage risks
- Ensure senior stakeholder relationships are grown and maintained
- Create and execute strategic adoption plans and focus on value attainment
- Provide training and support to ensure full platform utilization
- Monitor usage and address adoption challenges
- Collaborate with client to define and drive account strategy
- Conduct regular business review meetings with key accounts
- Partner with Professional Services, Sales and Marketing leadership to grow Seismic’s presence and brand in the Financial Services sector
- Translate customer needs and issues into a set of business requirements
- Uncover new opportunities and work closely with sales to cross-sell and upsell
- Provide strategic guidance, best practices, and expertise related to application use and solutions for client's business use cases
- Prepare clients for upcoming releases and ensure product readiness
- Manage multiple fast paced projects
- Provide ad-hoc troubleshooting, ongoing training for existing customers, as needed
- Assist with other services and support activities, as required
- Some travel will be required
Requirements
- Excel at engaging and developing trusted advisor relationships with Senior Executives in Marketing, Sales, Operations, IT and other cross organizational teams tied to the clients Sales Enablement Strategy
- Fast paced environments and shifting priorities excite you
- Advanced proficiency with the Microsoft Office Suite
- Strong understanding of the SaaS industry and customer success principles
- Excellent communication and interpersonal skills
- Ability to build and maintain strong relationships with customers
- Problem-solving and analytical skills
- Strong project management and organizational skills
- Passion for customer success and driving value
- Ability to confidently present to and engage with customer executives
