Build and maintain strong customer relationships, acting as a trusted advisor
Develop strategies for multi-threaded partnerships, including executive connections
Create and execute strategic adoption plans
Provide training and support to ensure full platform utilization
Monitor usage and address adoption challenges
Collaborate with customers to define outcomes and KPIs
Track success metrics and identify upselling opportunities
Maintain accurate renewal forecasts
Develop renewal strategies, conduct health checks, and negotiate terms
Possess expert knowledge of the Seismic Enablement Cloud

Requirements

Bachelor’s Degree in Business Administration, Engineering, Computer Sciences or equivalent work experience
Advanced proficiency with the Microsoft Office Suite
Strong understanding of the SaaS industry and customer success principles
Excellent communication and interpersonal skills
Ability to build and maintain strong relationships with customers
Problem-solving and analytical skills
Strong project management and organizational skills
Passion for customer success and driving value
Ability to confidently present to and engage with customer executives

Benefits

Seismic's incentive plans in addition to base salary
Health insurance
Professional development opportunities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SaaSstrategic adoption plansKPI trackingrenewal strategieshealth checksnegotiationcustomer success principlesMicrosoft Office Suiteanalytical skillsproject management

Soft Skills

communication skillsinterpersonal skillsrelationship buildingproblem-solvingorganizational skillspassion for customer successpresentation skillsengagement with executives

Certifications

Bachelor’s Degree in Business AdministrationBachelor’s Degree in EngineeringBachelor’s Degree in Computer Sciences