RVP, Customer Success
Seismic
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $162,700 - $224,000 per year
Job Level
About the role
- Leading, coaching, and growing a team of Customer Success Managers of various levels of experience, by leveraging Seismic corporate CS ways of working and adapting them to your market needs
- Building Trusted Advisor relationships at senior levels in your team’s accounts, helping to ensure retention, uncover opportunities for cross-sell/upsell, and develop advocates
- Acting as a point of escalation internally and externally should any challenges arise with customers and seeing those through to successful resolution
- Providing account transparency by tracking client data in Gainsight, our Customer Success application, and using this data to identify, forecast, and mitigate risks or exploit opportunities proactively
- Forecasting and leading the contract renewal process with your CSMs and identifying and nurturing expansion opportunities in coordination with Sales
- Partnering with Professional Services, Sales and Marketing leadership to grow Seismic’s presence and brand in the Core Services sector
Requirements
- 6-10 years of experience in a client/stakeholder management role,
- At least 5 years in team leadership roles, preferably in SaaS
- Commercial savvy and an understanding of the SaaS sales and renewal processes
- Ability to create structure in ambiguous situations, design effective processes, and prioritize ruthlessly
- Executive presence and excellent communication abilities
- Experience partnering with complex, multi-divisional companies and navigating cross-functionally within a global software organization
- Passion for technology and for being a part of a fast-growing SaaS company
- Experience working with cross-functional leadership teams (e.g. Sales, Product, Marketing, Services), preferably in a remote environment.
Benefits
- At Seismic, we’re committed to providing benefits and perks for the whole self. To explore our benefits available in each country, please visit the Global Benefits page .
- We are committed to fair and equitable compensation practices.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer success managementstakeholder managementcontract renewal processcross-sellupselldata trackingrisk mitigationforecastingprocess designSaaS
Soft Skills
leadershipcoachingcommunicationexecutive presencerelationship buildingproblem-solvingprioritizationadaptabilitycollaborationcommercial savvy