VP, Customer Success
Seismic
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $187,100 - $256,900 per year
Job Level
Lead
About the role
- Lead strategic initiatives across Seismic’s Customer Success organization
- Shape the vision, strategy, and execution for customer segments
- Partner with SVP of Customer Success to scale and develop a Customer Success organization
- Foster strong customer partnerships
- Ensure customers realize the full benefits of Seismic’s platform
- Work cross-functionally across Services, Sales, Product, and Marketing to implement customer strategy
Requirements
- 12+ years of experience leading high-performing Customer Success or post-sales organizations in a SaaS environment
- 5 + years of direct client management experience with enterprise-level customers
- Demonstrated ability to design, build, and scale CS organizations and processes
- Track record of owning retention, growth, and customer satisfaction metrics across a large customer base
- Proven leadership and decision-making capabilities with strong operational rigor
- Strong communication and storytelling skills, with the ability to influence internal stakeholders and engage externally with C-level executives
- Deep familiarity with SaaS businesses, including metrics, challenges, and lifecycle dynamics
- Experience working cross-functionally with Product, Sales, Services, and Marketing to deliver seamless customer outcomes
- Strong technical and product acumen, with the ability to translate customer needs into product strategy
- Entrepreneurial mindset, adaptable to change, with a focus on solutions and opportunities
- Proven track record of defining and optimizing customer success processes to drive scale and impact.
Benefits
- Incentive plans in addition to base salary
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer success metricscustomer satisfaction metricsretention strategiesgrowth strategiesSaaS environmentcustomer success processesproduct strategyclient managementcross-functional collaborationoperational rigor
Soft skills
leadershipdecision-makingcommunicationstorytellinginfluencingengagement with C-level executivesadaptabilityentrepreneurial mindsetproblem-solvingstrategic thinking