Senior Customer Success Manager
Seismic
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $80,900 - $122,000 per year
Job Level
Senior
About the role
- Manage the overall relationship with assigned accounts within Seismic's Financial Services client base
- Ensure renewal of assigned accounts
- Maintain accurate renewal forecasts
- Develop renewal strategies, conduct health checks, and negotiate terms
- Explore upselling opportunities and manage risks
- Ensure senior stakeholder relationships are grown and maintained
- Create and execute strategic adoption plans and focus on value attainment
- Provide training and support to ensure full platform utilization
- Monitor usage and address adoption challenges
- Collaborate with client to define and drive account strategy
- Conduct regular business review meetings with key accounts
- Partner with Professional Services, Sales and Marketing leadership to grow Seismic’s presence in the Financial Services sector
- Translate customer needs and issues into a set of business requirements
- Uncover new opportunities and work closely with sales to cross-sell and upsell
- Provide strategic guidance, best practices, and expertise related to application use
- Prepare clients for upcoming releases and ensure product readiness
- Manage multiple fast paced projects
- Provide ad-hoc troubleshooting, ongoing training for existing customers, as needed
- Assist with other services and support activities, as required
- Some travel will be required
Requirements
- Engage and develop trusted advisor relationships with Senior Executives in Marketing, Sales, Operations, IT and other teams tied to clients Sales Enablement Strategy
- Advanced proficiency with the Microsoft Office Suite
- Strong understanding of the SaaS industry and customer success principles
- Excellent communication and interpersonal skills
- Ability to build and maintain strong relationships with customers
- Problem-solving and analytical skills
- Strong project management and organizational skills
- Passion for customer success and driving value
- Ability to confidently present to and engage with customer executives
Benefits
- Global Benefits page available for each country
- Fair and equitable compensation practices
- Participation in incentive plans in addition to base salary
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SaaSproject managementanalytical skillsproblem-solvingcustomer success principlesstrategic adoption plansrenewal strategiesupsellingnegotiationbusiness requirements
Soft skills
communication skillsinterpersonal skillsrelationship buildingorganizational skillsproblem-solvinganalytical skillspassion for customer successpresentation skillscollaborationstrategic guidance