Head of Customer Success

SEIDOR

Head de Customer Success liderando adoção, expansão e retenção de clientes da SEIDOR, consultoria de tecnologia. Conectando clientes, equipes internas e parceiros para acelerar resultados.

Posted 8/11/2026contractSão Paulo • 🇧🇷 BrazilLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading Customer Success strategies, managing post-sales processes, and fostering long-term client relationships. Proficient in analyzing KPIs and customer health models within high-complexity and digital transformation environments.

Highest-signal resume keywords

Customer Success LeadershipPost-Sales Process ManagementKPI AnalysisExecutive-Level CommunicationDigital Transformation Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Lifecycle ManagementContract GovernanceKPI ManagementForecastingAnalytical Skills

Soft Skills

InfluenceRelationship BuildingCommunication

Tools & Technologies

SAP SolutionsS/4HANA CloudBTPSuccessFactorsAriba

Industry Keywords

Customer Success StrategyHigh-Complexity EnvironmentsDigital Transformation

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Lead the customer success strategy
Ensure adoption, expansion and retention of Seidor customers
Act as the central point between clients, internal teams and partners
Build value journeys that accelerate business outcomes
Strengthen long-term relationships
Lead Customer Success, post-sales or customer operations teams
Manage KPIs, forecasts and customer health models
Conduct executive-level conversations
Operate in high-complexity and digital transformation environments

Requirements

What you’ll need

Solid experience leading Customer Success, post-sales or customer operations teams
Deep knowledge of post-sales processes, contract governance and customer lifecycle management
Analytical ability to manage KPIs, forecasts and customer health models
Excellent communication, influence and the ability to hold executive-level conversations
Experience with high-complexity environments and digital transformation
Experience with SAP solutions, especially SAP Cloud (S/4HANA Cloud, BTP, SuccessFactors, Ariba, etc.), is a plus but not required

Benefits

Comp & perks

Equal opportunities for all
Support for professional growth
An environment that respects employees' needs
Inclusion and appreciation of diversity