External Systems Specialist – SaaS

SEIDOR

SaaS Specialist managing system support and user assistance for SEIDOR's technology solutions. Requires knowledge in ServiceNow and previous experience with SaaS frameworks.

Posted 7/30/2026full-timeRemote • 🇧🇷 BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing operational support for SaaS systems, including ticket management, enhancements, and project administration. Proficient in using ServiceNow for user assistance and integrations within the Energy, Utilities, or Infrastructure sectors.

Highest-signal resume keywords

SaaS Solutions ExperienceServiceNow KnowledgeApplication Management Services (AMS) ExperienceTicket ManagementProject Administration

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

SaaS SolutionsApplication Management ServicesTicket ManagementEnhancementsProject Administration

Tools & Technologies

ServiceNow

Industry Keywords

Energy SectorUtilities SectorInfrastructure Sector

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Provide operational support and maintenance for SaaS systems;
Handle support tickets, enhancements and projects;
Administer solutions such as ServiceNow;
Support integrations and provide user assistance.

Requirements

What you’ll need

Experience with SaaS solutions.
Knowledge of ServiceNow.
Experience in AMS/support (Application Management Services).
Experience handling tickets, enhancements and projects.
Preferred: Experience in companies in the Energy, Utilities, or Infrastructure sectors.

Benefits

Comp & perks

Equal opportunities for all, with support for your professional growth.