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Level 2 Technical Support Engineer, German
SEGULA Technologies. Provide advanced technical support for complex vehicle issues .
About the role
Key responsibilities & impact- Provide advanced technical support for complex vehicle issues
- Act as a key escalation point for Level 1 teams and dealers
- Provide second-level technical support for complex vehicle issues
- Support Level 1 agents and assist dealers remotely in resolving advanced cases
- Diagnose and resolve complex technical issues across vehicle systems
- Collaborate with Technical Delegates, Engineering, Quality and Suppliers
- Contribute to improving repair efficiency, service quality and customer satisfaction
- Monitor open technical issues and trigger technical discussions when needed
- Apply internal processes (e.g. ITEM) to provide solutions and reduce ticket volume
- Manage a minimum of ~3 tickets/day as Level 2 (plus additional Level 1 support during peak phases)
Requirements
What you’ll need- Strong experience in aftersales automotive and technical diagnostics
- Solid knowledge of automotive systems and diagnostic tools (e.g. Diagbox, wiTECH)
- Ability to read and interpret wiring diagrams and technical documentation
- Expertise in at least one of the following areas: Chassis & Body, Telematics / Connectivity / OTA updates, Low emission vehicles (LEV, PHEV, etc.), Engine & Gearbox (Gasoline/Diesel)
- Ability to analyze complex technical issues and provide structured solutions
- Mandatory: Fluent in german
Benefits
Comp & perks- Meal vouchers 🍽️
- Easter and Christmas gift vouchers (discretionary)
- Private clinic medical subscription
- Discounts at partner dental clinics
- Internal Courses : LinkedIn Learning and other internal tools
- Referral bonuses
- Christmas party
- Other benefits according to legal provisions
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical diagnosticsautomotive systemswiring diagramsChassis & BodyTelematicsConnectivityOTA updatesLow emission vehiclesEngine & Gearboxcomplex issue analysis
Soft Skills
customer satisfactioncollaborationproblem-solvingcommunicationtechnical support