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Technical Support Engineer, Level 1 – German
SEGULA Technologies. Manage and track support cases using internal systems (PAMIR) .
About the role
Key responsibilities & impact- Manage and track support cases using internal systems (PAMIR)
- Ensure full traceability of each case
- Respect service level agreements (SLAs) and response times
- Handle an average of ~10 tickets per day
- Ensure timely resolution according to standard lead times
Requirements
What you’ll need- Experience in aftersales automotive and technical diagnostics
- Strong understanding of vehicle systems and components
- Familiarity with OTA (Over-the-Air) updates and software-related issues
- Ability to analyze technical problems and provide structured solutions
- Ability to clearly explain technical topics (written & verbal)
- Fluent in german
Benefits
Comp & perks- Meal vouchers 🍽️
- Easter and Christmas gift vouchers (discretionary)
- Private clinic medical subscription
- Discounts at partner dental clinics
- Internal Courses : LinkedIn Learning and other internal tools💻
- Referral bonuses
- Christmas party
- Other benefits according to legal provisions
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical diagnosticsvehicle systemsOTA updatesproblem analysisstructured solutions
Soft Skills
communicationexplanation of technical topics