Telephony System Administrator

Segoso

TCN System Administrator for US SEQUIUM ASSET SOLUTIONS LLC optimizing cloud-based contact center platforms. Collaborating across IT and Operations teams to ensure system reliability and performance.

Posted 6/12/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

CloudVoIP

About the role

Key responsibilities & impact

Administer and maintain the TCN contact center platform.
Configure inbound and outbound calling campaigns.
Manage skills, queues, routing rules, IVRs, and call flows.
Provision and deprovision users, roles, and permissions.
Maintain system settings, business hours, and dialing configurations.
Ensure platform configurations align with operational and compliance requirements.
Manage DID numbers, caller ID configurations, and SIP connections.
Coordinate telecommunications changes and carrier-related activities.
Monitor call quality and troubleshoot telephony issues.
Develop and maintain operational reports and dashboards.
Provide data extracts and reporting support to business stakeholders.
Serve as Tier 2/3 support for TCN-related issues.
Support integrations between TCN and CRM, workforce management, payment processing, and other business applications.
Ensure adherence to TCPA, FDCPA, HIPAA, PCI-DSS, and company security policies.

Requirements

What you’ll need

Bachelor's degree in Information Technology, Computer Science, Business Information Systems, or equivalent experience.
3+ years of contact center platform administration experience.
Experience administering TCN or similar cloud contact center platforms.
Strong understanding of VoIP, SIP, IVR, ACD, and call routing concepts.
Experience with reporting tools and data analysis.
Knowledge of CRM integrations and API functionality.
Strong troubleshooting and problem-solving skills.
Excellent communication and documentation skills.

Benefits

Comp & perks

Competitive salary
Comprehensive health benefits
Retirement plan options
Paid time off
Professional development opportunities

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

TCN contact center platform administrationVoIPSIPIVRACDcall routingreporting toolsdata analysisCRM integrationsAPI functionality

Soft Skills

troubleshootingproblem-solvingcommunicationdocumentation

Certifications

Bachelor's degree in Information TechnologyBachelor's degree in Computer ScienceBachelor's degree in Business Information Systems