Customer Experience Adviser
Seetec
full-time
Posted on:
Location Type: Office
Location: Bristol • 🇬🇧 United Kingdom
Visit company websiteSalary
💰 £27,000 per year
Job Level
Mid-LevelSenior
About the role
- First point of contact for participants and stakeholders
- Providing a welcoming and efficient service both in person and over the phone
- Supporting individuals on their journey to sustainable employment
- Ensuring smooth programme transitions
- Delivering exceptional customer service
- Facilitating warm handovers from Jobcentre Plus
- Completing all necessary start-up administration such as identification checks and initial assessments
- Supporting Employment Advisers during periods of absence
- Organising and delivering job search activities including CV preparation and application support
- Building strong relationships with local employers to assist with recruitment events and vacancy campaigns
- Providing ongoing support to participants in work
- Managing office supplies and maintaining a professional office environment
- Handling petty cash payments accurately
Requirements
- Proven experience in customer service and administration
- Ideally within employability, recruitment, or HR
- Excellent communication and interpersonal skills
- Strong organisational skills and attention to detail
- IT literacy, including proficiency in MS Office and digital platforms such as Microsoft Teams
- GCSE or equivalent in English and Math’s at Grade C or above
Benefits
- 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days)
- 2 Volunteer Days
- Company Pension Scheme - 5% Employee 5% Employer
- Health Insurance Allowance
- Employer Paid Healthcare Cash Plan, incl. 3 x salary life assurance
- Annual Pay Review
- Enhanced Maternity/Adoption and Paternity Pay Arrangements
- Free access to BenefitHub – an online portal with access to a wide range of retail discounts
- Life Assurance
- Cycle to Work Scheme
- Tax Saver Commuter Tickets
- Refer a Friend Scheme
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer serviceadministrationCV preparationapplication supportidentification checksinitial assessmentspetty cash handling
Soft skills
communicationinterpersonal skillsorganisational skillsattention to detailrelationship building
Certifications
GCSE in EnglishGCSE in Math