Customer Experience Adviser
Seetec
full-time
Posted on:
Location Type: Office
Location: Salisbury • 🇬🇧 United Kingdom
Visit company websiteSalary
💰 £27,000 per year
Job Level
Mid-LevelSenior
About the role
- Be the first point of contact for participants and stakeholders, providing a welcoming and efficient service
- Support individuals on their journey to sustainable employment
- Ensure smooth programme transitions and deliver exceptional customer service
- Facilitate warm handovers from Jobcentre Plus and complete necessary start-up administration
- Support Employment Advisers during periods of absence and organise job search activities
- Build relationships with local employers to assist with recruitment events and vacancy campaigns
- Provide ongoing support to participants in work
Requirements
- Proven experience in customer service and administration, ideally within employability, recruitment, or HR
- Excellent communication and interpersonal skills
- Strong organisational skills and attention to detail in a fast-paced environment
- IT literacy, including proficiency in MS Office and digital platforms such as Microsoft Teams
- GCSE or equivalent in English and Math’s at Grade C or above
- Experience of working in a target driven environment
- Experience of delivering services to meet contractual and quality standards
Benefits
- 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days)
- 2 Volunteer Days
- Company Pension Scheme - 5% Employee 5% Employer
- Health Insurance Allowance
- Employer Paid Healthcare Cash Plan, incl. 3 x salary life assurance
- Annual Pay Review
- Enhanced Maternity/Adoption and Paternity Pay Arrangements
- Free access to BenefitHub – an online portal with access to a wide range of retail discounts
- Life Assurance
- Cycle to Work Scheme
- Tax Saver Commuter Tickets
- Refer a Friend Scheme
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer serviceadministrationIT literacyMS OfficeMicrosoft Teamstarget driven environmentcontractual standardsquality standards
Soft skills
communication skillsinterpersonal skillsorganisational skillsattention to detail
Certifications
GCSE in EnglishGCSE in Math