SMB Customer Success Manager

Seesaw Learning

SMB Customer Success Manager ensuring product value and renewal success for educational accounts at Seesaw. Managing relationships and strategies within New York's cooperative education networks.

Posted 5/26/2026full-timeRemote • New York • 🇺🇸 United StatesMid-LevelSenior💰 $81,600 - $96,200 per yearWebsite

About the role

Key responsibilities & impact

Manage a portfolio of our SMB district partnerships
Manage relationships with contacts across the BOCES
Own the renewal and expansion process for your portfolio
Lead consultative meetings with key district stakeholders using data
Develop a strategy for your book of business, identifying expansion targets and cancellation risks
Willingness to travel up to 30% within the Northeast territory to meet with customers and attend BOCES events

Requirements

What you’ll need

Proven experience managing the full customer lifecycle, from onboarding through renewal and expansion
A minimum of 3 years of demonstrated success in a quota-carrying, customer-facing position
Proven experience managing accounts in New York and working with the BOCES
A background in educational technology is preferred, or a comparable combination of education and professional experience serving the Northeast
Adaptable and skilled at managing change, maintaining strong performance, and focus in a dynamic environment

Benefits

Comp & perks

Medical/Dental + Orthodontics/Vision Coverage
401k Match
Flexible Paid Time Off
Mindfulness First Fridays
Monthly Technology Stipend
Home Office Setup Stipend
Professional Development Stipend
Paid Parental Leave
Charitable Donation Matching
Volunteer Days

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

relationship managementconsultative sellingstrategic planningadaptabilityperformance management