Seesaw Learning

Manager, Revenue Operations

Seesaw Learning

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $117,000 - $140,000 per year

About the role

  • Partner with key stakeholders on Salesforce strategy for the GTM organization, including roadmap development, prioritization of requests, and alignment across teams
  • Partner with Business Technology to prioritize requests, manage backlog items, and coordinate releases
  • Establish and maintain Salesforce data governance standards, including data quality, security, access controls, and system scalability
  • Manage system change processes including documentation, testing, QA validation, and deployment coordination with Business Technology
  • Own the end-to-end GTM lifecycle architecture in Salesforce
  • Ensure Salesforce workflows accurately support sales pipeline management, renewals forecasting, customer lifecycle tracking, and expansion opportunities
  • Partner with internal operations and data teams to maintain a cohesive GTM systems architecture between Salesforce and other GTM systems (e.g., customer success platforms, marketing automation, analytics tools)
  • Support troubleshooting, user support, and operational issue resolution related to CRM workflows
  • Lead process mapping initiatives across Sales, Marketing, and Customer Success teams to ensure clear and scalable workflows
  • Identify operational bottlenecks across the revenue lifecycle and propose system or process improvements
  • Translate business needs into detailed Salesforce requirements and partner with Business Technology to implement solutions
  • Ensure consistent communication between GTM stakeholders and technical teams regarding system changes and operational updates
  • Support operational readiness for new GTM initiatives including pricing changes, product launches, and market expansions
  • Establish reporting standards and data structures that support consistent revenue reporting and operational visibility
  • Partner closely with Finance to ensure alignment between Salesforce data structures and revenue reporting logic
  • Ensure Salesforce data is reliable and structured appropriately for pipeline reporting, forecasting, renewals tracking, and performance measurement
  • Manage and develop a team of three responsible for Salesforce administration and GTM operational support
  • Prioritize operational requests against team workload to ensure timely resolution of system and process needs from GTM teams
  • Establish clear operational standards for documentation, system QA, and process consistency across the team
  • Provide coaching and development to grow the team’s expertise in revenue operations and CRM management.

Requirements

  • 5+ years of experience in Revenue Operations, Sales Operations, or Business Operations within a SaaS or technology organization with a proven track record of driving operational excellence
  • 2+ years of experience managing operational or systems-focused team members
  • Demonstrated experience owning CRM-driven GTM lifecycle and revenue operations processes, ideally within K-12 or other education-focused verticals
  • Strong hands-on experience and understanding of Salesforce’s full capabilities including reports, dashboards, and process automation
  • Strong organizational and project management skills with the ability to manage multiple operational initiatives and cross-functional requests simultaneously
  • Experience translating business needs into technical system requirements
  • Excellent communication skills with the ability to work effectively with technical teams, GTM leaders, and Finance partners
  • High attention to detail and a commitment to maintaining data integrity and operational reliability
  • Experience in both U.S. and international markets strongly preferred, with the ability to manage complex, multi-market operations.
Benefits
  • Medical/Dental + Orthodontics/Vision Coverage
  • 401k Match
  • Flexible Paid Time Off
  • Mindfulness First Fridays
  • Monthly Technology Stipend
  • Home Office Setup Stipend
  • Professional Development Stipend
  • Paid Parental Leave
  • Charitable Donation Matching
  • Volunteer Days
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SalesforceCRM managementdata governanceprocess automationreporting standardsdata qualitysystem scalabilityoperational excellenceproject managementrevenue operations
Soft Skills
communicationorganizational skillsleadershipattention to detailproblem-solvingcollaborationcoachingprioritizationadaptabilitystakeholder management