Seesaw Learning

Digital Customer Success Manager

Seesaw Learning

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $110,000 - $140,000 per year

About the role

  • Own renewal forecasting and Net Revenue Retention (NRR) across the Digital segment
  • Drive strategy to increase retention at scale.
  • Reduce past-due renewals through structured outreach and proactive risk management
  • Optimize renewal automation and self-serve motions to improve efficiency and conversion
  • Team delivery on meeting and exceeding renewal and expansion goals
  • Pipeline management of renewal/expansion targets and report out on key metrics
  • Analysis of industry trends and performance metrics to drive execution and accelerate results
  • Improve customer health and adoption across a digital-first portfolio
  • Continuously optimize renewal journeys and the self-serve renewal experience
  • Identify at-risk signals and build proactive intervention plays
  • Partner regularly with Revenue Operations, Finance, Marketing, and Customer Operations to align forecasting, automation, and campaign strategy
  • Reduce manual CSM workload through process improvements and scalable systems
  • Support international territories (MENA, AUS, UK) while ensuring global consistency in playbooks and execution
  • Inspire, attract, and manage a team of 5 high-performing CSMs and drive all aspects of developing leading and coaching with a high focus on the teams metrics and scorecard
  • Drive weekly forecasting rigor and KPI accountability
  • Coach onboarding, product launches, and skill development to elevate team performance

Requirements

  • 5+ years in Customer Success, Account Management, or Retention
  • 2+ years people management experience
  • Experience managing renewal forecasting and revenue targets
  • Strong analytical skills — comfortable using dashboards and performance data
  • Experience building or optimizing lifecycle automation using industry standard tools.
  • Experience in SaaS, EdTech, or scaled customer segments preferred
  • Proven track record of overachievement, innovation, leading change, and creativity in solving company and team challenges
  • Experience building and leading high performing geographically distributed teams, including process definition, documentation, talent sourcing, development, while delivering excellence and driving accountability
  • Proven track record of consistently achieving business targets and quotas
Benefits
  • Medical/Dental + Orthodontics/Vision Coverage
  • 401k Match
  • Flexible Paid Time Off
  • Mindfulness First Fridays
  • Monthly Technology Stipend
  • Home Office Setup Stipend
  • Professional Development Stipend
  • Paid Parental Leave
  • Charitable Donation Matching
  • Volunteer Days
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
renewal forecastingNet Revenue Retention (NRR)pipeline managementdata analysislifecycle automationperformance metricsKPI accountabilityprocess improvementscustomer health optimizationrisk management
Soft Skills
team managementcoachingstrategic thinkingproblem solvingcommunicationleadershipinspirationcreativitycollaborationaccountability