Software Support Engineer – Independent Contractor
Seeq Corporation
contract
Posted on:
Location Type: Remote
Location: Remote • 🇰🇪 Kenya
Visit company websiteSalary
💰 $110,000 per year
Job Level
Mid-LevelSenior
Tech Stack
AWSAzureCloudFirewallsLinux
About the role
- Are you a problem solver who thrives on helping customers succeed? As a Software Support Engineer (SSE) on our growing team, you'll be at the forefront of assisting our customers with installing our software, deploying it to cloud-hosted environments, integrating with their data sources, and upgrading to the latest versions.
- You'll work closely with customers, often via Zoom, to troubleshoot technical issues related to our software and their environments, including firewalls, third-party authentication, and general IT challenges.
- In this role, you'll be a valued member of our product development team, influencing the evolution of our products to enhance customer satisfaction and resolve common pain points.
Requirements
- You have a Bachelor's or Associate Degree in Computer Science, Information Technology, Information Systems, or a related field.
- You’re open to periodic travel to work with customers on-site or attend meetups for some face-to-face time with your colleagues.
- Experience with Linux and Windows, and familiarity with cloud environments like AWS or Azure.
- Experience with using tools like Task Manager, Process Explorer, Wireshark, and other Windows Sysinternal power tools.
- You know how to balance work with life, and you're looking for a role that respects that.
- You’re excited about working with smart, passionate people in a scale-up environment with great investors and a bright future.
Benefits
- Competitive salary plus equity incentives
- Internet and mobile phone reimbursements
- Generous home office allowance
- The best co-workers (we've analyzed the data, so we know it's true.)
- Pet-friendly workspace (your dog will be so happy to have you home)
- You love your job!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
LinuxWindowscloud environmentsAWSAzuretroubleshootingsoftware installationsoftware deploymentdata integrationversion upgrades
Soft skills
problem solvingcustomer successcommunicationcollaborationadaptabilitywork-life balanceinfluencingcustomer satisfactionteamworkpassion
Certifications
Bachelor's Degree in Computer ScienceAssociate Degree in Computer ScienceBachelor's Degree in Information TechnologyAssociate Degree in Information TechnologyBachelor's Degree in Information SystemsAssociate Degree in Information Systems