Operations Director

SEEN Connects

Operations Director managing daily operations and efficiency at Seen Connects, a leading influencer marketing agency. Driving scalable delivery across people, process, systems, and numbers.

Posted 5/25/2026full-timeLondon • 🇬🇧 United KingdomLead💰 £NaN per yearWebsite

About the role

Key responsibilities & impact

Own the day to day operational running of the agency
Remove friction, inefficiency and bottlenecks across teams, fixing what isn’t working
Create, document and embed clear agency wide processes
Ensure clients get a consistent, standardised and seamless experience that is distinctive to Seen Connects.
Ensure the business is operationally ready to scale in a sustainable way
Own forward facing capacity planning across all teams to ensure that we always have the right people, in the right place, at the right time
Anticipate resourcing pinch points before they happen
Oversee freelancer usage, onboarding and spend tracking
Improve utilisation
Protect margins
Drive smart commercials
Work with the MD and finance to curate the best tech stack for the agency as we scale, and rationalise tools and subscriptions so they are fewer, better and properly used
Own operational systems across resourcing, delivery, time tracking and reporting
Support with the increased implementation of AI and automation (working alongside external consultants), ensuring adoption and usefulness
Oversee operational risk, GDPR and data handling
Ensure contracts, processes and controls protect the agency as we scale
Keep the business tight, compliant and well-run without slowing it down

Requirements

What you’ll need

Has led operations in an agency that has scaled from under 50 people to 100+ people
Is comfortable being the only ops leader currently in the agency and therefore both hands-on but also strategic
Is commercially sharp and understands how delivery decisions impact net profit
Can influence senior stakeholders with clarity and conviction
Enjoys building structure in complex, fast moving environments
Experience in influencer or social marketing is helpful but not essential as we can provide thorough training on this. What really matters is operational judgement, commercial instinct and leadership presence.

Benefits

Comp & perks

Salary reflective of your experience and in line with internal benchmarks
Hybrid working, working from our Shoreditch HQ on Tuesdays, Wednesdays and Thursdays and from home on Mondays and Fridays.
Core Hours of 10:00 - 17:00 with the flexibility to start anytime between 08:00 - 10:00 and finish between 17:00 - 19:00.
Summer Fridays - a 3pm finish on Fridays in July and August
24 days of annual leave, increasing to 25 after one year and 26 after two years of service
3 personal days a year which are days that you can take to give yourself a break and support your wellness and mental health.
A £100 voucher to spend on something to support your wellbeing
Work from anywhere for up to one month each year, as long as you can work on UK timezones and have a strong internet connection
Snacks and drinks in the office, and free lunch provided when we have lunch and learns
Vouchers for Above and Beyond Award winners in our monthly company meeting, and a chance to make your wishes come true with a £1000 prize going to a randomly selected winner in our lottery of wishes each quarter that we hit our targets
Private healthcare cover and life insurance
Cycle to work scheme and annual season ticket loan available
Regular team and company socials

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

capacity planningprocess documentationresource managementutilization improvementfinancial trackingoperational systems managementdata handlingGDPR complianceAI implementationautomation

Soft Skills

strategic thinkinginfluencing stakeholderscommercial acumenleadership presenceproblem-solvingadaptabilitycommunicationorganizational skillsteam collaborationdecision-making