SEEN Connects

Account Manager

• Act as the day-to-day contact for clients, building trusted relationships and ensuring consistent, clear communication.
• Understand client audience, business objectives and challenges, and ensure our work ladders up to these.
• Manage expectations, pre-empt challenges, and provide solutions.
• Ensure all work is delivered on time, to budget, and to a high standard
• Support junior team members with guidance, feedback, and quality control.
• Work closely with campaign managers and strategists to bring ideas to life.
• Track deliverables, budgets, and timelines with precision.
• Lead the narrative of PCAs, guiding the campaigns teams to feed in the most relevant and insightful data and insights for the client.
• Spot opportunities for optimisation and upsell.
• Contribute to new business opportunities with case studies, brainstorms, and pitches.
• Stay up to date with social and influencer trends to ensure our recommendations are always innovative and relevant.

Influencer Account Manager

Performance Marketing

• Lead the delivery of multiple influencer campaigns simultaneously, ensuring they run on time, within budget and exceed client expectations.
• Oversee influencer identification, negotiation, contracting, logistics, briefing and activation.
• Troubleshoot campaign challenges quickly and escalate issues when necessary.
• Manage, mentor and upskill junior campaign team members, ensuring that processes are being adhered to and that we are always doing our best work.
• Champion a collaborative and supportive team culture, driving high performance.
• Approve and sense-check deliverables before client submission.
• Guide reporting best practice and help improve reporting templates across Excel and Sheets.
• Present campaign insights and recommendations confidently to clients.
• Guiding the team on pulling together data requests from the client, to feed into econometric modelling.
• Champion our influencer platform (Captiv8) alongside our other Senior Campaign Managers, supporting adoption and helping to resolve any issues.
• Build strong relationships with clients and talent partners to ensure ongoing collaboration and upsell opportunities.
• Deliver exceptional service and retain long-term partnerships.
• Support new business efforts through pitch contributions and campaign insights.
• Help manage budget tracking across the account and regularly report spends to our finance team.
• Identify ways to improve campaign processes, data hygiene, and delivery as the agency scales.
• Collaborate across departments (Strategy, Accounts, Paid Media) to deliver fully integrated campaigns.

Senior Campaign Manager

Account Executive

• Lead strategic relationships across key accounts, ensuring client satisfaction, retention and growth.
• Build trusted partnerships with senior stakeholders, industry peers and potential new clients.
• Proactively identify and pursue opportunities for account growth.
• Provide clear, strategic direction across accounts, ensuring all work aligns with client objectives and delivers measurable results.
• Partner with Strategy and Campaign teams to deliver insights-led recommendations that strengthen creative and commercial performance.
• Foster and nurture a motivated and supported team that thinks innovatively, applying their knowledge to inform strategic client guidance.
• Champion excellence in all written and verbal communication across your team to make your clients' lives easy.
• Ensure all client-facing materials, from presentations and pitches to campaign recaps are clear, insightful and concise.
• Act as a confident, persuasive and inspiring presenter, able to engage audiences across new business, client meetings and public speaking opportunities.
• Support the leadership team with thought-led content, including articles, panels and events.
• Lead on account financial management, including forecasting, budgeting and profitability tracking.
• Identify and convert opportunities for upselling, cross-selling and new business.
• Present compelling business cases and proactive proposals that drive agency revenue growth.
• Collaborate with senior leadership to deliver annual targets across client portfolios.
• Inspire and develop a high-performing team of account and campaign managers.
• Provide clear direction, mentorship, and growth pathways for all direct reports.
• Manage workload allocation, capacity planning and performance reviews.
• Handle challenging conversations with professionalism, fairness and empathy.
• Foster a collaborative, inclusive and supportive team culture where everyone thrives.
• Work closely with cross-departmental leads to ensure seamless delivery.
• Champion cross-agency collaboration across Captivate Group.
• Encourage open communication, collaboration and knowledge-sharing across teams.

Influencer Account Manager

Senior Campaign Manager

Senior Account Director