Enterprise Customer Success Manager
SeekOut
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $130,000 - $200,000 per year
About the role
- Own a portfolio of 25–30 enterprise accounts with full accountability for Gross Revenue Retention (GRR), Net Revenue Retention (NRR), adoption, and long-term value realization
- Serve as the primary owner of the overall customer relationship, outcomes, and commercial success
- Manage complex, multi-stakeholder enterprise environments and decision-making structures
- Develop and maintain outcome-based success plans aligned to customer business objectives and KPIs
- Lead enterprise renewal conversations end-to-end, including timeline management, value articulation, risk resolution, and commercial discussions
- Plan and deliver Executive Business Reviews (EBRs) focused on outcomes, ROI, adoption trends, and strategic priorities
- Partner with Product to communicate structured customer feedback and influence roadmap prioritization
- Collaborate cross-functionally to deliver a cohesive and high-quality enterprise customer experience
Requirements
- 10+ years of experience in Customer Success
- 5+ years managing enterprise SaaS customers with ARR typically ranging from $50K to $500K+ per account
- Demonstrated ownership of enterprise renewals with direct accountability for retention outcomes
- Experience managing 25–30 enterprise customers concurrently in a structured, proactive model
- Comfort navigating complex buying committees, procurement processes, security reviews, and legal workflows
- Willingness and ability to travel approximately 25% for onsite customer engagements and executive meetings
- Experience in HR Tech, Recruiting Tech, or Enterprise SaaS strongly preferred
Benefits
- Health benefits including medical, dental, vision, life insurance, health savings and flexible spending accounts
- Stock Options
- Stipends for home office, education, and wellness
- Flexible paid time off
- Company paid holidays, including Juneteenth and Indigenous People’s Day
- Paid parental leave for birthing and non-birthing parents
- Retirement plan with company match
- In-office perks include transportation & parking subsidies, daily lunch service, snacks & beverages, and wellness room
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Gross Revenue RetentionNet Revenue Retentioncustomer relationship managementoutcome-based success plansenterprise renewal managementtimeline managementvalue articulationrisk resolutionExecutive Business Reviewscustomer feedback communication
Soft skills
accountabilitycollaborationstrategic thinkingcommunicationproblem-solvingrelationship managementorganizational skillsstakeholder managementproactive approachadaptability