Senior Business Operations Analyst

Sedona Digital

Senior Business Operations Analyst improving workflows, data quality, and systems for Sedona Digital, an IT consulting and services provider. Driving process optimisation, operational governance, reporting, and cross-functional efficiency across cloud, engineering, security, and data operations.

Posted 8/16/2026full-timeRemote • 🇷🇴 RomaniaSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing operational workflows, optimizing business processes, and ensuring data accuracy within systems like Microsoft Dynamics 365 Business Central. Proficient in collaborating across teams to enhance operational efficiency and support change management initiatives.

Highest-signal resume keywords

Business Operations ManagementMicrosoft Dynamics 365 Business CentralData Visualization (Power BI)Process MappingAnalytical Problem-Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business AnalysisProject ManagementData ManagementOperational DocumentationWorkflow ManagementCRM ToolsITSM ToolsExcel ProficiencySOP DevelopmentChange Management

Soft Skills

Excellent CommunicationCollaborationAttention to DetailCritical ThinkingProblem-Solving

Tools & Technologies

Microsoft Business CentralHubSpotJiraServiceNowPower BI

Industry Keywords

IT ServicesHigh-Growth EnvironmentOperational MetricsScalable SolutionsCross-Functional Initiatives

Tech Stack

Tools & technologies

ERPITSMServiceNow

About the role

Key responsibilities & impact

Manage operational intake and workflows, handling requests end-to-end and ensuring accurate setup and agreed turnaround times
Support internal teams with business-as-usual activities
Monitor operational metrics, escalate risks or inefficiencies, and contribute to reporting and dashboards
Map, document, and optimise business processes; identify bottlenecks and introduce scalable solutions
Define and embed SOPs and support change management initiatives
Ensure data accuracy and completeness across key systems
Manage and validate data in Microsoft Dynamics 365 Business Central
Support system enhancements and participate in UAT for new features, dashboards, and supporting tools
Coordinate across teams to align operational needs and delivery
Serve as a communication bridge for cross-functional initiatives
Provide training and support to teams using operational systems
Partner with teams to improve processes, address data or operational issues, and support business scalability

Requirements

What you’ll need

5 years in business operations, business analysis or project management
Experience in a fast-paced or high-growth environment is a plus
Experience in an IT Services organisation is preferable
Experience with Microsoft Business Central or other ERP systems
Experience with CRM, workflow management and ITSM tools such as HubSpot, Jira, or ServiceNow
Familiarity with project management processes and tools
Experience with data visualisation platforms such as Power BI
Proficiency in spreadsheets, including Excel
Strong analytical, critical-thinking, and problem-solving abilities
Excellent written and verbal communication skills
Ability to collaborate across departments and work with multiple stakeholders
High attention to detail and ability to manage multiple priorities
Skilled in process mapping and operational documentation

Benefits

Comp & perks

Remote/home working
Opportunity to work in a rapidly growing scale-up organisation
Medical insurance given after probation period
Ongoing learning and development opportunities
Holiday allowance in line with local legislation
Competitive compensation package
Performance - based bonus
Fun budget for team events