Technical Support Specialist

Sedona Digital

Technical Support Specialist providing IT solutions at Sedona Digital. Assist with IT inquiries and support in a remote capacity.

Posted 4/28/2026full-timeRemote • 🇷🇸 SerbiaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Provide technical assistance and support for upcoming queries and issued related to computer systems, software, and hardware
Assist in installation, configuration, and maintenance of IT infrastructure, including servers, networks, and other IT systems
Diagnose and resolve technical hardware and software issues promptly, escalating problems as necessary
Maintain accurate records and documentation of IT assets, configurations, and procedures
Ensure IT systems are compliant with security policies and standards, including antivirus updates, patch management, and access control
Assist in the deployment and management of software applications, updates, and licenses across organization
Participate in backup and disaster recovery processes to ensure data integrity and availability
Monitor system performance and capacity, identifying and resolving issues proactively
Liaise with vendors and service providers to resolve technical uses and procure necessary IT equipment and services
Work as part of our Helpdesk team, logged into hunt groups, and answer client calls professionally throughout the day.
Handle both external customer tickets and internal support requests, ensuring timely and effective resolution.

Requirements

What you’ll need

Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent work experience
Proficiency in **Microsoft Windows and Office Suite**, basic networking concepts, hardware troubleshooting, and familiarity with ITIL principles
Excellent verbal and communication skills both in **Romanian and English**, with the ability to **effectively convey technical information to non-technical users  **
Strong analytical and problem-solving skills, with the ability to troubleshoot and resolve technical issues
Ability to work collaboratively in a team environment
**Strong attention to details** and **accuracy **in documentation and system configurations
Willingness to learn new technologies and adapt to changes in IT environment
Dedication to providing excellent customer service and support to both internal users and external clients.
This is a **customer-facing role **requiring professionalism, patience, and the ability to remain solution-focused.

Benefits

Comp & perks

Remote Work Flexibility
Opportunity to work in a rapidly growing scale-up organisation
Medical insurance given after probation period
Ongoing learning and development opportunities
Holiday allowance in line with local legislation
Competitive compensation package
Performance - based bonus
Fun budget for team events

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Microsoft WindowsOffice Suitenetworking conceptshardware troubleshootingITIL principlestechnical supportsoftware deploymentdisaster recoverysystem performance monitoringdocumentation

Soft Skills

verbal communicationanalytical skillsproblem-solvingteam collaborationattention to detailcustomer serviceprofessionalismpatiencesolution-focusedadaptability