Operations Dispatch Coordinator
Sedgwick
part-time
Posted on:
Location Type: Remote
Location: United States
Visit company websiteExplore more
Salary
💰 $17 - $18 per hour
About the role
- Set up and assign new claims, tasks and requests into the claims management system
- Enter and review claims data into claims management system upon request, ensuring accuracy and completeness
- Review claim notes and documentation to determine appropriate assignment, urgency and next steps
- Make outbound calls to carriers, adjusters or internal partners to obtain required information, approvals or clarification
- Find opportunities to refer claims within the organization based on established assignment processes and resource guidelines
- Assign claims using the tools provided, considering workload distribution, service expectations and priority level
- Support claims staff by providing accurate information during the claim set up and assignment process
- Use multiple platforms to review, route and adjust claim assignments as needed
- Ensure all parties have the required information in order to successfully manage a claim, including loss location, first notice of loss (FNOL), scheduled date and urgency indicators
- Monitor open items and follow up on outstanding tasks to ensure timely progression of claim activity
- Escalate urgent issues, delays or discrepancies to leadership as appropriate
Requirements
- High school diploma or GED required
- Two (2) years of clerical, administrative, dispatch or property claims management experience or equivalent combination of education and experience required
- Experience working in a fast-paced environment involving task routing, workflow coordination or claim support preferred
- Fluent in Spanish a plus
- PC literate, including Microsoft Office products
- Analytical and interpretive skills
- Strong organizational and prioritization skills
- Excellent interpersonal skills
- Ability to review documentation thoroughly and accurately
- Ability to work in a team environment while managing individual accountability
- Ability to handle repetitive, high volume work with consistency and attention to detail
Benefits
- Health insurance
- Paid time off
- Flexible work arrangements
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
claims managementdata entrytask routingworkflow coordinationdocumentation reviewanalytical skillsinterpretive skillsattention to detailorganizational skillsprioritization skills
Soft Skills
interpersonal skillsteamworkindividual accountabilitycommunication skills
Certifications
high school diplomaGED