Client Services Representative

• Maintain the integrity of client relationships and Sedgwick team members
• Intervene with our staff to facilitate update and/or conclusion of files
• Resolve external and internal issues to benefit Sedgwick’s sales staff and protect revenue
• Manage the inquiry queue and quickly respond for the benefit of the client
• Contribute to the overall metrics being met along with SLA’s on the client side
• Develop and maintain relationships with all stakeholders
• Assist our adjusting staff with documents and notes in platforms
• Create trust with our clients and confidence that we will assist
• Anticipate the client's needs and interface with our sales staff
• Make proactive calls to clients to better serve their needs
• Assist with the developing and presenting of stewardship reports
• Support regional management by communicating issues
• Contribute and participate in client meetings
• Work on multiple platforms

Client Services Manager

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Client Services Manager