Analista de Operações I
ISAAC
Flash
Job Level
Mid-LevelSenior
About the role
- Maintain the integrity of client relationships and Sedgwick team members
- Intervene with our staff to facilitate update and/or conclusion of files
- Resolve external and internal issues to benefit Sedgwick’s sales staff and protect revenue
- Manage the inquiry queue and quickly respond for the benefit of the client
- Contribute to the overall metrics being met along with SLA’s on the client side
- Develop and maintain relationships with all stakeholders
- Assist our adjusting staff with documents and notes in platforms
- Create trust with our clients and confidence that we will assist
- Anticipate the client's needs and interface with our sales staff
- Make proactive calls to clients to better serve their needs
- Assist with the developing and presenting of stewardship reports
- Support regional management by communicating issues
- Contribute and participate in client meetings
- Work on multiple platforms
Requirements
- Four (4) years of related experience in the claims or related fields
- Basic understanding of claim industry terminology
- Basic knowledge of insurance, claims or business management
- Excellent oral and written communication, including presentation skills
- PC literate, including Microsoft Office products
- Analytical and interpretive skills
- Strong organizational skills
- Excellent interpersonal skills
- Excellent negotiation skills
- Ability to meet or exceed Performance Competencies
- Ability to work remotely and independently maintaining focus
- Ability to work in a team environment
- Ability to multitask while remaining focused
