Customer Service Associate – Call Center
Sedgwick
part-time
Posted on:
Location Type: Hybrid
Location: Arizona • Florida • United States
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Salary
💰 $18 - $20 per hour
About the role
- Expedite the Customer Service claims application process
- Ensure correct case assignment
- Act as a customer liaison in assisting the customer with the correct contact person to resolve problems and/or questions
- Assign new claims to the appropriate claims handler
- Enter verbal and written application information into the claims management system
- Communicate clearly and professionally with the customer regarding all aspects of the claims process
Requirements
- High school diploma or GED required
- One (1) year of clerical or customer service experience or equivalent combination of education and experience preferred
- Excellent oral and written communication
- PC literate, including Microsoft Office products
- Good customer service skills
- Strong organizational skills
- Good interpersonal skills
- Ability to work in a team environment
Benefits
- Flexible work arrangements
- Work-life balance
- Employee support programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
excellent oral communicationexcellent written communicationcustomer service skillsorganizational skillsinterpersonal skillsteamwork
Certifications
high school diplomaGED