Application Support Analyst, Legal E-Billing
Sedgwick
full-time
Posted on:
Location Type: Remote
Location: Idaho • Louisiana • United States
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Tech Stack
About the role
- Supports the stability and effectiveness of Sedgwick’s integrations with BillReviewIQ solutions by monitoring system activity, triaging issues, and ensuring timely resolution of data and workflow errors.
- Performs root‑cause analysis, collaborates across technical and operational teams, documents processes, and contributes to ongoing improvements in integration performance, operational readiness, and end‑to‑end legal e‑billing workflows.
- Investigates issues related to system integrations between Sedgwick’s claims platform and BillReviewIQ solutions (Legal X and Legal Exchange).
- Analyzes errors involving case creation, invoice processing, approvals, and payment data exchange.
- Determines whether issues originate in the claims system, BillReviewIQ applications, or the integration layer.
- Traces data from source claims systems through BillReviewIQ workflows to identify gaps, mismatches, or processing failures.
- Reviews system logs, error messages, and transaction data to assess root cause, severity, and operational impact.
- Partners with engineering, product, and operations teams to define fixes, validate corrective actions, and support implementation.
- Leads strategies to deliver cross‑functional training on BillReviewIQ processes and drives adoption of training for teams participating in implementations.
- Coordinates issue resolution efforts with internal Sedgwick teams, including claims technology, claims operations, product, and engineering.
- Serves as a knowledgeable point of contact for integration‑related questions, escalations, and workflow clarifications.
- Identifies recurring issues and systemic trends to recommend improvements to integrations, monitoring practices, and operational workflows.
- Documents integration processes, common failure scenarios, troubleshooting approaches, and resolution steps.
- Enhances operational readiness by contributing to improved alerts, dashboards, knowledge articles, and support playbooks.
- Supports production issues affecting legal e‑billing workflows, financial transactions, and payment processing.
- Participates in incident management activities, post‑incident reviews, and development of preventive action plans.
- Ensures all claims and legal billing data is managed in compliance with company policies, security standards, and data handling requirements.
Requirements
- Bachelor's degree from an accredited college or university preferred.
- Six (6) years of related experience to include working with integrated enterprise systems, preferably in insurance, legal technology, or financial systems or equivalent combination of education and experience required.
- Preferred experience includes working with insurance claims systems, legal e‑billing or bill review platforms, with familiarity in invoice workflows and payment processes, alongside exposure to SQL or reporting tools, prior production or integration support work, and experience in regulated or compliance‑sensitive environments.
Benefits
- Work-life balance
- Flexible work arrangements
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
root-cause analysisdata tracingerror analysisintegration performance improvementinvoice processingSQLreporting toolstroubleshootingincident managementdata handling
Soft Skills
collaborationcommunicationtraining deliveryproblem-solvingdocumentationanalytical thinkingorganizational skillscross-functional teamworkleadershipadaptability