CAT Team Manager
Sedgwick
full-time
Posted on:
Location Type: Hybrid
Location: Florida • United States
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About the role
- Manage and serve as a resource for Catastrophe (CAT)/Storm events to the Vericlaim Repair Solutions staff
- Coach and mentor CAT contractors on processes and systems
- Monitor CAT contractors Service Level Agreement (SLA) performance objectives
- Prioritize CAT contractor needs for Vericlaim Repair Solutions dedicated staff
- Provide feedback to Operations Team on process challenges facing contractors
- Interface with service providers who comprise the Vericlaim Repair Solutions network's core business
- Perform pricing research/development
- Develop and deliver CAT launch training/coaching (live and onsite if possible)
- Provide onboarding assistance to the Business Development department for new carrier's seeking Cat solution
- Cross-train inter-departmental employees and cross-company employees as needed
- Perform quality assurance inspections as needed
- Serve as subject matter expert and/or project leader on the following industry systems: Xactimate, SettleAssist, EyeSight, MICA, Chronicle, etc.
Requirements
- High school diploma or GED required
- Bachelor’s degree from an accredited college or university preferred
- Four (4) years of experience in construction restoration or insurance
- Thorough knowledge of operations and/or construction
- Strong oral and written communication skills
- PC literate, including Microsoft Office products; strong Excel and database skills
- Strong understanding of data analytics
- Good judgment and sound decision making skills
- Excellent organizational skills, accuracy, and attention to detail
- Initiative and ability to multi-task
- Leadership/management/motivational skills
- Excellent customer service skills
- Ability to work independently or in a team environment
- Ability to meet or exceed Performance Competencies
Benefits
- Health insurance
- Paid time off
- Flexible work arrangements
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data analyticsquality assurancepricing researchconstruction restorationoperations knowledgeSLA performance monitoringCAT launch trainingcross-trainingsubject matter expertiseproject leadership
Soft Skills
communication skillsorganizational skillsjudgmentdecision makinginitiativemulti-taskingleadership skillscustomer service skillsteamworkattention to detail
Certifications
high school diplomaGEDBachelor’s degree