CAT Repair Solution Site Manager
Sedgwick
full-time
Posted on:
Location Type: Remote
Location: Texas • United States
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About the role
- To manage CAT Repair Solution Sites.
- Ensure CAT site is up and running within 72 hours
- Open/Closing of Location
- Security of Location
- OSHA Compliance
- Managing Onsite staff
- Escalation Resolution
- Distribution of Work
- Quality Assurance
- Daily Production Meeting
- New Hire Training
- Coaches and mentors CAT contractors on processes and systems.
- Monitors CAT contractors Service Level Agreement (SLA) performance objectives.
- Prioritizes CAT contractor needs for the CAT Repair Solutions Team.
- Provides feedback to Leadership Team on process challenges facing CAT Sites.
- Manage Repair Solutions network's core business.
- Pricing research/development.
- Develops and delivers CAT site training and performance reviews
- Provides on boarding assistance to the Business Development department for new carriers seeking CAT Repair Solutions.
- Cross trains inter-departmental employees and cross-company employees
- Performs quality assurance inspections on completed repairs
- Drive Production and Repair Cycle Time
- Serves as subject matter expert and/or project leader on the following industry systems: Mitchell, CCC and Audatex
- Performs other duties as assigned
- Supports the organization's quality program(s).
Requirements
- High school diploma or GED required
- Bachelor’s degree from an accredited college or university preferred
- Four (4) years of experience in construction restoration or insurance
- Thorough knowledge of operations, body shop and CAT site management
- Strong oral and written communication skills
- PC literate, including Microsoft Office products; strong Excel and database skills
- Strong understanding of data analytics.
- Good judgment and sound decision making skills
- Excellent organizational skills, accuracy, and attention to detail
- Initiative and ability to multi-task
- Leadership/management/motivational skills
- Excellent customer service skills
- Ability to work independently or in a team environment
- Ability to meet or exceed Performance Competencies
Benefits
- Employee assistance programs
- Flexible work-life balance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
CAT site managementquality assurancedata analyticspricing researchperformance reviewsconstruction restorationinsuranceSLA performance objectivesrepair cycle timeonboarding assistance
Soft skills
communication skillsorganizational skillsdecision makinginitiativemulti-taskingleadership skillscustomer service skillsteamworkmentoringcoaching
Certifications
high school diplomaGEDBachelor’s degree