Bilingual ADA Accommodation Coordinator – Spanish or Portuguese
Sedgwick
full-time
Posted on:
Location Type: Hybrid
Location: Florida • Iowa • United States
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About the role
- Process claims and determine accommodation options following written guidelines and procedures pursuant to ADA
- Make timely referrals for appropriate disability and federal/state leave of absence eligibility review
- Ensure the ongoing processing of claims
- Inform claimants of documentation required to process claims, required time frames, and claims status either by phone, written correspondence and/or claims system
- Review medical information to determine if the claimant meets the requirements under ADA, state, and/or client requirements for a qualifying condition
- Make claim determinations to approve non-complex ADA claims or make a recommendation to team lead to deny claims based on the ADA, state, and/or client requirements
- Process ADA claims ensuring compliance with duration control guidelines, ADA and state regulations, and/or client-specific process provisions
- Determine accommodation options and make timely claims referrals for appropriate disability or federal/state leave of absence eligibility reviews where applicable
- Conduct initial employee interview per process guidelines
- Utilize the appropriate clinical and vocational resources in case assessment
- Refer cases as appropriate to team lead
- Maintain professional client relationships.
Requirements
- Must be bilingual in Portuguese or Spanish
- High school diploma or GED required
- Two (2) years of related experience or equivalent combination of education and experience required
- One (1) year of benefits or claims management experience preferred
- Excellent oral and written communication skills
- PC literate, including Microsoft Office products
- Analytical and interpretive skills
- Strong organizational skills
- Excellent interpersonal skills
- Good negotiation skills
- Ability to work in a team environment
- Ability to meet or exceed Performance Competencies.
Benefits
- Flexible work arrangements
- Work-life balance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
claims processingADA compliancedisability managementdocumentation reviewmedical information assessmentcase assessmentbenefits managementperformance competencies
Soft Skills
communication skillsorganizational skillsinterpersonal skillsnegotiation skillsanalytical skillsteamwork
Certifications
high school diplomaGED