Bilingual ADA Accommodation Coordinator – Spanish or Portuguese
Sedgwick
full-time
Posted on:
Location Type: Hybrid
Location: Florida • Iowa • United States
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About the role
- Process claims and determine accommodation options following written guidelines and procedures pursuant to ADA
- Make timely referrals for appropriate disability and federal/state leave of absence eligibility review
- Ensure the ongoing processing of claims
- Inform claimants of documentation required to process claims, required time frames, and claims status either by phone, written correspondence and/or claims system
- Review medical information to determine if the claimant meets the requirements under ADA, state, and/or client requirements for a qualifying condition
- Make claim determinations to approve non-complex ADA claims or make a recommendation to team lead to deny claims based on the ADA, state, and/or client requirements
- Process ADA claims ensuring compliance with duration control guidelines, ADA and state regulations, and/or client-specific process provisions
- Determine accommodation options and make timely claims referrals for appropriate disability or federal/state leave of absence eligibility reviews where applicable
- Conduct initial employee interview per process guidelines
- Utilize the appropriate clinical and vocational resources in case assessment
- Refer cases as appropriate to team lead
- Maintain professional client relationships.
Requirements
- Must be bilingual in Portuguese or Spanish
- High school diploma or GED required
- Two (2) years of related experience or equivalent combination of education and experience required
- One (1) year of benefits or claims management experience preferred
- Excellent oral and written communication skills
- PC literate, including Microsoft Office products
- Analytical and interpretive skills
- Strong organizational skills
- Excellent interpersonal skills
- Good negotiation skills
- Ability to work in a team environment
- Ability to meet or exceed Performance Competencies.
Benefits
- Flexible work arrangements
- Work-life balance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
claims processingADA compliancedisability managementdocumentation reviewmedical information assessmentcase assessmentbenefits managementperformance competencies
Soft skills
communication skillsorganizational skillsinterpersonal skillsnegotiation skillsanalytical skillsteamwork
Certifications
high school diplomaGED