Assistant Vice President – Client Services
Sedgwick
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $120,000 - $135,000 per year
Job Level
Lead
About the role
- To determine account management strategies related to client service plans;
- To be responsible for retention of existing clients, customer satisfaction, revenue growth, client surveys, and new business;
- To provide program management for jumbo clients requiring dedicated staff, multiple offices and complex service models;
- To oversee the work of other local Client Services staff.
- Provides stewardship reporting to clients; identifying and educating clients on issues and trends impacting programs.
- Conducts pre-renewal visits reviewing client loss experience and general company performance.
- Reviews and identifies areas of potential dissatisfaction prior to renewal meetings.
- Performs client renewal, contract revision, and Client Service Instruction preparation for complex programs.
- Negotiates changes or improvements to service plan.
- Facilitates the reduction of process barriers, technology constraints, or resource constraints by directing and influencing the activities of other internal departments such as information technology, operations and business development.
- Coordinates client invoicing, audits and accounts receivable follow up for assigned clients.
- Resolves all major customer service issues.
- Identifies and solicits cross-selling opportunities.
- Participates in local insurance community through advanced education and affiliation memberships.
- Supervises and directs personnel assigned to programs requiring multiple Account Representatives.
- Ensures compliance with all applicable Quality initiatives.
Requirements
- Bachelor's degree from an accredited college or university preferred.
- CPCU, AIC and/or ARM or other related designation preferred.
- Ten (10) years related experience or equivalent combination of education and experience required to include two (2) years account manager experience or five (5) years adjuster experience including two (2) years in a supervisory capacity.
- Excellent oral and written communication, including presentation skills.
- PC literate, including Microsoft Office products.
- Analytical and interpretive skills.
- Strong organizational skills.
- Excellent interpersonal skills.
- Excellent negotiation and facilitation skills.
- Leadership/management/motivational skills.
- Ability to work in a team environment.
- Excellent account rounding ability.
- Strong understanding of workers compensation, liability and disability claims management.
- In-depth knowledge of client servicing.
- Ability to handle conflict and confront challenging issues in a fast work environment.
- Ability to meet or exceed Performance Competencies.
Benefits
- Three Medical, and two dental plans to choose from.
- Tuition reimbursement eligible.
- 401K plan that matches 50% on every $ you put in up to the first 6% you save.
- 4 weeks PTO your first full year.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account managementclient service plansprogram managementcontract revisionclient service instruction preparationcross-sellinginvoicingauditsclaims managementperformance competencies
Soft skills
communicationpresentation skillsanalytical skillsorganizational skillsinterpersonal skillsnegotiation skillsfacilitation skillsleadership skillsteamworkconflict resolution
Certifications
Bachelor's degreeCPCUAICARM