Customer Service Specialist
Sedgwick
part-time
Posted on:
Location Type: Remote
Location: Alabama • Louisiana • United States
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Salary
💰 $17 per hour
About the role
- Provide exceptional customer support on Sedgwick’s primary temporary housing line
- Assist policyholders, adjusters, and partners with housing-related inquiries
- Handle inbound calls and process hotel extensions
- Support billing-related questions and perform administrative tasks
- Accurately enter new housing claims into the system
- Monitor inbound email for claim questions and new housing requests
- Extend hotel stays for clients currently in-house
- Audit hotel folios for billing accuracy and compliance
Requirements
- Bachelor's degree or equivalent preferred
- 4+ years of experience in claims processing or related business experience
- Working knowledge of billing and reconciliation systems
- Excellent oral and written communication skills
- PC literate, including Microsoft Office products
- Excellent analytical and interpretive skills
- Strong organizational skills
- Ability to maintain confidentiality
- Ability to work in a team environment
- Ability to meet or exceed Performance Competencies
Benefits
- Paid time off
- Flexible work arrangements
- Professional development
- Health Insurance
- Remote work options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
claims processingbilling systemsreconciliation systemsdata entryauditingcustomer support
Soft Skills
communication skillsanalytical skillsorganizational skillsconfidentialityteamworkperformance competencies
Certifications
Bachelor's degree