Customer Success Manager, K-12 EdTech

Securly

Customer Success Manager responsible for driving adoption and retention in mid-market K–12 school districts. Collaborating with educators and IT leaders at Securly's remote workplace.

Posted 4/20/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $80,000 per yearWebsite

About the role

Key responsibilities & impact

Manage a portfolio of school districts across onboarding, adoption, and renewal
Drive product adoption using data, lifecycle engagement, and structured success plans
Lead customer conversations, translating usage into clear recommendations
Identify risks early and execute playbooks to improve retention
Partner with Account Managers on expansion opportunities
Collaborate with Sales, Support, and Product teams to improve customer outcomes
Maintain accurate account data and forecasting in Salesforce and Vitally

Requirements

What you’ll need

Owned retention and renewal outcomes for mid-market K–12 school districts within SaaS or software-based EdTech environments, with expertise typically developed over 3+ years of success in a similar Customer Success role
Managed a portfolio of accounts, prioritizing based on renewal timing and customer health
Delivered onboarding or adoption programs for educators, administrators, or IT stakeholders
Used product usage data or telemetry to guide customer engagement and decision-making
Partnered cross-functionally with Sales, Support, and Product teams
Worked within CRM or customer success platforms (e.g., Salesforce, Gainsight, Vitally)

Benefits

Comp & perks

Competitive Compensation: Robust salary structure complemented by performance incentives
Health and Financial Wellness: Comprehensive medical, dental, and vision coverage, plus 401(k) with company match
Parental Leave: 12 weeks of fully paid parental leave
Work-Life Balance: Unlimited PTO, a large number of paid holidays, and a full year-end paid shutdown
Professional Development: $1,000 annual learning stipend
Remote-First Culture: Flexibility to work where you are most productive

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer successdata analysisonboardingproduct adoptionaccount managementretention strategiestelemetry analysisportfolio managementrenewal managementcross-functional collaboration

Soft Skills

communicationleadershipproblem-solvingorganizational skillscustomer engagementrelationship managementstrategic thinkingrisk identificationrecommendation developmentteam collaboration