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About the role
Key responsibilities & impact- Manage a portfolio of school districts across onboarding, adoption, and renewal
- Drive product adoption using data, lifecycle engagement, and structured success plans
- Lead customer conversations, translating usage into clear recommendations
- Identify risks early and execute playbooks to improve retention
- Partner with Account Managers on expansion opportunities
- Collaborate with Sales, Support, and Product teams to improve customer outcomes
- Maintain accurate account data and forecasting in Salesforce and Vitally
Requirements
What you’ll need- Owned retention and renewal outcomes for mid-market K–12 school districts within SaaS or software-based EdTech environments, with expertise typically developed over 3+ years of success in a similar Customer Success role
- Managed a portfolio of accounts, prioritizing based on renewal timing and customer health
- Delivered onboarding or adoption programs for educators, administrators, or IT stakeholders
- Used product usage data or telemetry to guide customer engagement and decision-making
- Partnered cross-functionally with Sales, Support, and Product teams
- Worked within CRM or customer success platforms (e.g., Salesforce, Gainsight, Vitally)
Benefits
Comp & perks- Competitive Compensation: Robust salary structure complemented by performance incentives
- Health and Financial Wellness: Comprehensive medical, dental, and vision coverage, plus 401(k) with company match
- Parental Leave: 12 weeks of fully paid parental leave
- Work-Life Balance: Unlimited PTO, a large number of paid holidays, and a full year-end paid shutdown
- Professional Development: $1,000 annual learning stipend
- Remote-First Culture: Flexibility to work where you are most productive
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer successdata analysisonboardingproduct adoptionaccount managementretention strategiestelemetry analysisportfolio managementrenewal managementcross-functional collaboration
Soft Skills
communicationleadershipproblem-solvingorganizational skillscustomer engagementrelationship managementstrategic thinkingrisk identificationrecommendation developmentteam collaboration