Securly

Customer Success Manager, Digital, K12 EdTech

Securly

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Junior

About the role

  • As a Digital Customer Success Manager, you will manage a large portfolio of school districts through scalable, digital-first engagement.
  • This is a high-impact role focused on executing one-to-many lifecycle programs that drive adoption, retention, and expansion across Securly products.
  • You will operate in a structured, programmatic environment using automated journeys, engagement triggers, and cohort-based strategies to support customers at scale.
  • You will partner closely with Customer Success Operations, Support, Implementation, and GTM teams to ensure risks are identified early, patterns are surfaced, and digital programs continuously improve.

Requirements

  • Executed digital or scaled customer success programs that drive adoption, retention, or engagement outcomes, typically developed over 1+ years in a similar role within K–12 EdTech or SaaS environments
  • Managed a high-volume portfolio using one-to-many engagement strategies such as lifecycle campaigns, webinars, or targeted outreach
  • Supported onboarding and adoption of technology products for educators or administrators, translating product value into clear, actionable guidance
  • Executed digital playbooks across onboarding, activation, or renewal stages to influence product usage at scale
  • Used customer data, telemetry, or health signals to identify risks or opportunities and take action using structured playbooks
  • Operated effectively within CRM and customer success platforms (e.g., Salesforce, Vitally, Gainsight), maintaining structured, high-quality data to support execution and reporting
  • Partnered cross-functionally with Sales, Support, Product, and GTM teams to improve customer journeys and outcomes
  • Ran or contributed to structured programs, testing variations, measuring outcomes, and iterating based on results
  • Identified patterns across customer cohorts and contributed to improving playbooks, workflows, or lifecycle programs
  • Worked within K–12 environments or supported educators and administrators in adopting technology solutions.
Benefits
  • Access competitive benefits including unlimited PTO
  • Paid holidays
  • Winter shutdown
  • Paid parental leave
  • Comprehensive health coverage
  • 401(k) match
  • Professional development support
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer success programslifecycle campaignsdigital playbookscustomer data analysisrisk identificationengagement strategiesonboardingactivationrenewal stagesdata-driven decision making
Soft Skills
cross-functional collaborationcommunicationproblem-solvinganalytical thinkingadaptabilitycustomer-focused mindsetproject managementstrategic thinkingrelationship buildingcontinuous improvement