Digital Customer Success Manager, K12 EdTech
Securly
full-time
Posted on:
Location Type: Remote
Location: United States
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Job Level
About the role
- Manage a large portfolio of school districts through scalable, digital-first engagement
- Execute one-to-many lifecycle programs driving adoption, retention, and expansion across Securly products
- Identify risks and opportunities using telemetry, engagement signals, and health scores
- Trigger automated journeys and support customer inquiries using structured playbooks
- Collaborate cross-functionally to refine digital journeys and improve program performance
Requirements
- 1+ years of experience in K–12 EdTech or SaaS environments
- Experience managing high-volume portfolios with one-to-many engagement strategies
- Strong product knowledge with actionable guidance
- Experience with digital playbooks for onboarding, activation, or renewal stages
- Proficiency in CRM and customer success platforms (e.g., Salesforce, Vitally)
Benefits
- Unlimited PTO
- Paid holidays
- Winter shutdown
- Paid parental leave
- Comprehensive health coverage
- 401(k) match
- Professional development support
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
digital engagementcustomer success strategiesportfolio managementtelemetry analysishealth score evaluationautomated journey triggeringdigital playbooksonboardingactivationrenewal
Soft Skills
collaborationcommunicationproblem-solvingrisk identificationopportunity analysis