Senior Customer Success Manager

SecurityScorecard

Senior Customer Success Manager managing customer portfolios for SecurityScorecard, a cybersecurity ratings company. Driving platform adoption, renewals, retention, and revenue expansion through strategic account engagement.

Posted 9/1/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $160,000 - $200,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in account management and customer success, with a strong focus on cybersecurity and risk management. Proven ability to drive customer retention and expansion through strategic execution and relationship building.

Highest-signal resume keywords

Account ManagementCybersecurity KnowledgeRenewals ManagementCustomer Relationship BuildingTechnical Aptitude

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Account ManagementCybersecurityRisk ManagementQuote-To-Cash MechanicsPlatform Adoption

Soft Skills

Strong Communication SkillsOrganizational Skills

Tools & Technologies

SecurityScorecard Platform

Industry Keywords

Customer SuccessTechnical Account ManagementC-Suite EngagementCustomer Value

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Own and manage a portfolio of customer relationships across industries.
Drive strategy and tactical execution aligned with customers' cybersecurity and risk management objectives.
Serve as a trusted advisor and subject matter expert on the SecurityScorecard platform and cybersecurity risk domains.
Drive retention and expansion within the account portfolio, including accurate forecasting and close collaboration with internal Sales teams.
Own renewals quote to cash for the book of business, largely without Sales engagement.
Identify opportunities to increase customer value through platform adoption, new use cases, and expanded engagement.
Build and nurture relationships across client organizations, from daily users to C-suite, and facilitate executive-level connections.
Represent the voice of the customer in product feedback and service delivery discussions.
Travel to strategic accounts as needed (~35–40%), including in-person visits twice a year for each account over $100K ARR.

Requirements

What you’ll need

Bachelor's degree.
5–7 years in account management, customer success, technical account management, or a similar customer-facing role — non-negotiable for the senior title.
Solid understanding of cybersecurity or third-party risk management practices.
Strong technical aptitude to translate platform capability into business value from the customer's perspective.
Demonstrated ownership of renewals, including quote-to-cash mechanics, with minimal Sales involvement.
Strong written and verbal communication skills combined with meticulous organizational skill.
No immigration sponsorship is provided for this position.

Benefits

Comp & perks

Competitive salary
Stock options
Health benefits
Unlimited PTO
Parental leave
Tuition reimbursements
Annual performance-based incentive compensation awards
Equity
Reasonable accommodations for qualified individuals with disabilities