Customer Success Manager

SecurityScorecard

Customer Success Manager leading strategic conversations and customer success for a cybersecurity firm. Focusing on enterprise customer needs and optimizing platform usage.

Posted 4/13/2026full-timeRemote • 🇵🇹 PortugalMid-LevelSenior💰 €40,000 - €70,000 per yearWebsite

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Design success for a portfolio of enterprise and strategic customers throughout their lifecycle.
Lead strategic conversations with customers to align our platform as a solution to their business challenges.
Serve as a confident subject matter expert as it relates to the SecurityScorecard platform.
Manage the gross and net retention of your portfolio; including forecasting and efficient execution.
Work with CS and Sales VPs to continuously improve the customer journey.

Requirements

What you’ll need

Bachelor's degree
3+ years of experience supporting B2B customers in a SaaS organization as a customer success manager, technical account manager or similar customer-facing role.
Knowledge of the tenets of Third Party Risk Management programs and cybersecurity domain experience
Experience working with C-level Executives that includes meetings, high level presentations, and collaborative discussions.

Benefits

Comp & perks

Specific to each country, we offer a competitive salary
stock options
Health benefits
unlimited PTO
parental leave
tuition reimbursements
and much more!

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SaaSThird Party Risk Managementcybersecurity

Soft Skills

customer success managementstrategic conversationpresentation skillscollaborative discussions

Certifications

Bachelor's degree