Manager, Customer Success – APAC
SecurityScorecard
full-time
Posted on:
Location Type: Remote
Location: United States
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Tech Stack
About the role
- Recruit, onboard, and coach a team of Customer Success Managers (CSMs)
- Define and track key performance indicators (KPIs) for your team, including retention rates, expansion opportunities, and health scores
- Serve as the senior point of contact for critical customer issues
- Ensure your team remains at the forefront of cybersecurity trends, third-party risk management (TPRM), and platform best practices
- Partner with Sales, Product, and Engineering to advocate for customer needs and align your team’s efforts with the broader company roadmap
- Identify gaps in the customer journey and develop scalable playbooks to improve the "SecurityScorecard experience" across your team’s entire book of business.
Requirements
- Proven experience in managing or mentoring people
- An understanding of cybersecurity practices and the ability to engage in technical discussions while translating value for senior decision-makers
- The ability to teach others how to uncover business needs and align technical solutions to organizational goals
- Comfort using CRM and CS tools (like Salesforce or Gainsight) to analyze team performance and customer health.
- Knowledge of the tenets of cybersecurity and cloud technology, understanding of Third Party Risk Management programs is a plus
- BA/BS/MS in Computer Science, Management Information Systems, or related discipline, or relevant professional experience
- 5+ years of technical account manager, customer success manager, sales engineer, technical support or related customer-facing role
- 3+ years of management experience
- Experience working with C-level Executives that includes meetings, high-level presentations, and collaborative discussions.
- 7+ years total professional experience.
Benefits
- Specific to each country, we offer a competitive salary
- stock options
- Health benefits
- unlimited PTO
- parental leave
- tuition reimbursements
- and much more!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
cybersecurity practicesThird Party Risk Managementcloud technologykey performance indicatorscustomer journey analysistechnical discussionsbusiness needs assessmenttechnical solutions alignmentcustomer health analysisscalable playbook development
Soft Skills
team managementmentoringcoachingcommunicationcollaborationpresentation skillsproblem-solvingcustomer advocacystrategic alignmentleadership