Customer Success Manager

• Drive customer outcomes and value via digital, 1:M and 1:1 engagements
• Own renewal outcomes across a large customer portfolio, managing forecasting, engagement strategy, contract negotiation and retention goals.
• Empower customers to become self-sufficient SecurityScorecard champions, solving for their immediate needs while focusing on their long term success, value realization, and retention
• Monitor customer health, usage, and lifecycle signals to trigger proactive interventions and prevent risk.
• Design and execute scaled engagement programs (emails, webinars) that drive adoption and product value.
• Partner with Support, Sales, Marketing, and Product teams to route customer needs, share insights, and collaborate on lifecycle improvements.
• Track and analyze the effectiveness of programs, iterating to improve outcomes for both customers and the business.
• Contribute to the evolution of the Scale CS motion, experimenting with new approaches to improve reach, efficiency, and impact.

Customer Success Specialist

Customer Success Manager

CRM Specialist, Klaviyo

Customer Success Manager

Microsoft Dynamics 365 CRM Architect