Onboarding Specialist

• Lead onboarding and implementation engagements, helping new clients to quickly exploit and operationalize SecurityScorecard products and services
• Collaborate with customers on product training, preparing customer onboarding portal, training materials and sessions with customers.
• Understand the onboarding and implementation project timeline, milestones, and deliverables, driving execution to deliver the project on-time and under budget.
• Hand-off onboarded customers to Customer Success and Support, ensuring that customer use cases are documented and shared accurately.
• Perform SSC product(s) demonstrations to internal and customer audiences.
• Continually research and learn about current and future SecurityScorecard products and services and propose configuration changes to maximize customer value and adoption.
• Collaborate with customer and internal teams to design the optimal configuration and assess the impacts of various configuration options, informing the client of any issues or risks with the recommended solution(s).
• Support the Solution Architect leading client discovery and configuration workshops to understand the client’s current configuration and business processes.
• Field client feedback and respond to reported issues, working closely with Product and Engineering teams to resolve.
• Be the first line of support consulting on system functionality and changes to business workflow.
• Collaborate on internal initiatives and departmental projects

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